Services

Comprehensive Array of Services

UMP Plus – Puget Sound High Value Network provides members access to a comprehensive array of services, including:

  • One of the most comprehensive health care networks in Washington state, including services ranging from primary care to the most advanced specialty care available
     
  • Free office visits when members see a primary care provider in the network (NOTE: Some services provided during a visit may require cost-sharing, so members are encouraged to ask their provider about that if they have any questions.)
     
  • Dozens of multi-specialty clinics, where physicians coordinate many services for members to help them manage chronic disease
     
  • The largest home health and hospice agency in the Puget Sound area
     
  • A large network of urgent care clinics located across the region
     
  • The first skilled-nursing and outpatient chronic care management program in the U.S. designed and built specifically to meet the needs of people with HIV/AIDS and other chronic or terminal illnesses
     
  • Comprehensive network of pediatric providers and pediatric hospitals, including one of the nation’s leading facilities as ranked by U.S. News & World Report
     
  • The largest, most comprehensive, 24-hour nurse navigator and health line in the Puget Sound region
     
  • A dedicated contact center to support and coordinate the scheduling of appointments. This dedicated contact center provides members with a number of services, including:
    • Support and coordination around the scheduling of appointments
       
    • 24/7 nurse triage
       
    • Assistance finding primary care and specialty providers in network
       
    • Information on hospitals, trauma centers, emergency departments, urgent care clinics and all other facilities in network
       
    • Access to ancillary or complementary services such as naturopathy, massage, physical thereapy, chiropracty, etc.
       
    • UMP Plus – Puget Sound High Value Network plan overview and benefits